Terms and Conditions

TERMS AND CONDITIONS

All rates are net, in USD/EUR and are subject to currency fluctuations.

Rates do not include any Indian Taxes.

Prices are based on numbers stated in the program and are estimated on current season prices.

For operational reasons, we reserve the right to adjust elements of the quotation should the program change. These include the alteration of venues and the reduction of numbers from what is agreed.

Prices are based on the agreed number of guests.

Rates may increase and/or services/venues may need to be changed if numbers should increase or decrease. Any changes in minimum or maximum numbers will result in re-costing of services.

All Rates are subject to confirmation at the moment of tour confirmation/reservation

STANDARD PAYMENT SCHEDULE FOR GROUND SERVICES INCLUDING ACCOMMODATION

We request 100% payment for services booked according to the following schedule:

On agreement of the tour in writing 50% of estimated total

15 days prior to group arrival 100% of estimated total

“No-Show” or “Early departure” will result in 100% of the package cost.

ADDITIONAL ITEMS

All extra billing services and items added during operation are subject to a handling fee of 15% and must be settled before the group departs Ukraine.

PLEASE NOTE THAT WE OFFER TOURIST SERVICES IN UKRAINE ONLY AFTER PASSENGERS COMPLETE THEIR IMMIGRATION AND CUSTOMS FORMALITIES AND UNTIL WE DROP PASSENGERS BACK TO THE AIRPORT OF DEPARTURE.

WE ARE NOT RESPONSIBLE FOR :

• REFUSAL OF ENTRY INTO UKRAINE BY IMMIGRATION AUTHORITIES AS WE DO NOT HAVE ANY INFLUENCE OVER IMMIGRATION DEPARTMENT WHATSOEVER.

• ANY KIND OF DEPORTATIONS DUE TO ANY REASONS FELT NECESSARY BY THE LOCAL AUTHORITIES BEFORE OR DURING THE TRIP.

• HAVING A VALID VISA DOES NOT AUTOMATICALLY GUARANTEE ENTRY INTO THE TERRITORY OF UKRAINE. THE FINAL DECISION IS ALWAYS UPTO THE IMMIGRATION OFFICER AT THE PASSPORT CONTROL AT THE POINT OF ENTRY. THEIR DECISION IS FINAL AND CANNOT BE INFLUENCED BY US IN ANY WAY.

REGRET THAT THERE IS STRICTLY NO CREDIT

ALCOHOL

Wherever Mentioned, Free Flow Alcohol is subject to Fair Usage Policy of 200 ml of total spirits per person per day. No guest (Passenger or TL) will be allowed to carry multiple drinks to their table or harass the bartender to pour more than standard pegs each time.

Standard pegs are 50 ml in Ukraine.

Travel Agents are requested to make the Alcohol Policy clear to the group before group departure so as to avoid misunderstandings and unpleasantness during the tour.

We cannot offer Beer in our Free Flow Calculations. Only Whiskey, Vodka and Mixers are calculated. If any Passenger wants to have any other drink besides those mentioned, they will have to purchase form the venue at the prices charged by the venue. Beer must be purchased from the restaurants only at their prevalent prices only.

If clients wish to bring their own alcohol, Corkage charges are 700 grivnas in Restaurants (around $25 according to today's exchange rate) per opened bottle of Alcohol. This has to be paid at the restaurant directly by the TL to our representative after the restaurant verifies the number of opened bottles. No negotiations will be allowed as to the number of bottles opened. Kindly ensure that the TL carries sufficient amount of cash in US$ to cover such incidental expenses.

Our handling fee of 15% would be levied on these charges.

Regret that we cannot waive Corkage charges.

FOOD

Buffet Lunches and Dinners can be arranged with minimum 15 pax. Below 15 pax, lunches and dinners are not calculated and pax will have to pay for their meals individually. Transportation to lunch venues will be provided on excursion days, however for dinners we can arrange for dinner at the hotel restaurant on ½ Board basis or guests can go by themselves to one of many nearby multi-cuisine restaurants by themselves. Uber and Bolt are very actively working in Ukraine.

We do not recommend guests to use any other means of transport other than Uber and Bolt.

Regret that Pickle / Chakna / Mukhwas / Indian Snacks are NOT available in Ukraine so we would encourage the TL to carry if required by the group. It will be served by the restaurants during meal and drinks services.

Regret that there are no Indian items available during breakfast. Breakfast will be the standard Ukrainian hotel breakfast and no special inclusions are possible.

Regret that there is strictly no facility to offer any kind of Jain food currently in Ukraine. If there are Jains in the group, they are welcome to bring their own packed food and restaurant will heat and serve. However, full meal price will be charged for them as well.

To the best of our knowledge, there are currently NO official Halal Certified restaurants in Ukraine. Some restaurants advertise that they are Halal certified, however Lev Tours or our Associates cannot verify the authenticity of these certifications or advertisements and Lev Tours or any of our Associates will in no way be held responsible for any hurt of religious sentiments whatsoever of any members of the group during the tour.

GENERAL BEHAVIOUR OF THE GROUP

Please strictly inform the group that no misbehaviour of any kind will be tolerated towards the staff of any of our Associates including but not limited to - Hotel Staff, Restaurant Staff, Bus Drivers, Tour Guides etc. If any passenger is found to be misbehaving or forcing female staff to dance with them, or any other misbehaviour , they will be dealt with in strict accordance with the Law and the relevant authorities will be called upon. We will not tolerate any Hooliganism of any kind without exception on the tour.

All Hotels , Busses , Restaurants and Venues are strictly Non Smoking except in designated smoking areas. These areas will be clearly shown to the passengers upon request. Passengers should only smoke in Designated areas. Any Passenger found to violate these rules will be fined according to the venue policy and such fine must be settled by the TL before the tour departs the country.

Regret that Vaping or ICOS or similar e-cigarettes are not allowed in any of our venues.

Tour Leaders must inform the group that Pan or similar chewing tobacco or masala products which can stain the properties are not allowed to be consumed during our tours. Any passenger found to be consuming and more importantly spitting pan masala or similar staining items anywhere in Ukraine will be fined €100 and they will have to settle that charge before departing Ukraine.

This policy will be announced by our representatives to the group upon arrival.

DEADLINES

Please note the following deadlines after which no further changes will be accommodated:

All Passport Copies 30 Days Before Tour Departure

Final Passenger Manifest 15 Days Before Tour Departure

Rooming 15 Days Before Tour Departure

Transportation 15 Days Before Tour Departure

Meal Preferences 15 Days Before Tour Departure

All other Incidentals / Entertainment options 15 Days Before Tour Departure

Once all above details are finalised , no further changes will be entertained especially in case of meals and transportation. In case the group unanimously needs any changes, prior authorization from the Travel Agent in India must be obtained and payment of such services must be made to effect the necessary changes.

Please ensure that the Tour Leader carries sufficient cash to cover any unforeseen expenses , fines or any changes in the itinerary as these charges will need to be settled before the group leaves Ukraine.

IMPORTANT NOTE

While every care is taken to ensure the utmost safety of passengers, Lev Tours or any of our Affiliates and Associates bear no responsibility for any accidents, injuries or even death while on the tour.

Further, whilst Ukraine is generally considered a safe country, it is the passenger’s responsibility to maintain adequate decorum, be respectful of the country’s culture and follow the local laws diligently.

Like any overseas travel, it is the passenger’s responsibility for their own belongings and NO responsibility will be taken on Lev Tours or its Affiliates and Associates part to be held liable for any losses or mishaps in any way.

The Passenger and Travel Agent fully acknowledges these Terms and Conditions unconditionally when they agree to come on the tour.

EMBASSY OF INDIA IN UKRAINE

OFFICIAL WEBSITE : https://www.eoiukraine.gov.in/

Embassy of India, Kyiv, Ukraine

Working hours 0830-1700 hrs (Monday to Friday)

20-B, Maxima Berlinskogo Street

(near Metro Dorohozhychy, location map)

Fax: (380 44) 468-6619

Tel: (380 44) 468-6661, 468-6219

Emergency Contact:Mr. Sanjay Rawat,

Mob: +380933559958

E-mail:

pol.kyiv@mea.gov.in (for Political, Cultural, Information related queries)

cons.kyiv@mea.gov.in (for Visa, Passports & Consular matters related queries)

cons1.kyiv@mea.gov.in (for Education related queries)

eoi.kyiv@mea.gov.in (for any other general queries)

1. DEFINITION OF TERMS FOR TOUR AGENTS

1.1. Agreement - this Agency Agreement.

1.2. Parties - Tour Operator and Travel Agent.

1.3. Tour operator - a legal entity that creates a tourist product, has a license for tour operator activities and for which this type of activity is exclusive in accordance with the law.

1.4. Travel agent - a person (legal or natural person - a business entity) who sells a travel product offered by a tour operator and has the right to carry out travel agency activities in accordance with the law.

1.5. Tourist - a person who has purchased a travel product from a travel agent and visits the country (place) of temporary stay for health, educational, professional, business, sports, religious and other purposes without engaging in paid activities for a period of 24 hours to 90 days.

1.6. Tourist product or Tour product - a complex of tourist services previously developed by the Tour Operator, which includes transportation, accommodation, food, insurance and other services in accordance with this Agreement and the legislation of Ukraine on tourism.

2. SUBJECT OF THE AGREEMENT

2.1. In order to expand the market of tourist services and the development of international tourism, the Tour Operator instructs, and the Travel Agent undertakes to:

- sales, on behalf of the Tour Operator, of tourist products offered to the latter, citizens of Ukraine and foreign citizens (hereinafter - consumers of tourist services or consumers);

- formation of tourist groups;

- conducting advertising and marketing activities in favor of mutually beneficial cooperation, in accordance with the conditions set out below.

2.2. When carrying out activities for the sale of a tourist product, the Travel Agent performs the following functions:

- study of supply and demand in the tourist market of the region (area) where the Travel Agent conducts business,

- search and attraction of consumers of tourist services;

- concluding contracts with consumers for tourist services.

2.3. Contracts for tourist services concluded in accordance with paragraph 2.2. of this agreement, must be concluded by the Travel Agent with the obligatory inclusion in them of the provisions (essential conditions) provided by Art. 20 of the Law of Ukraine "On Tourism".

3. TERRITORY OF AGENT SERVICES AND FORM OF CONFIRMATION OF TRAVEL AGENT'S AUTHORITIES

3.1. The travel agent carries out its activities specified in this agreement within the territory of India.

3.2. The form of confirmation of the Travel Agent’s authority under this agreement is the presentation to third parties of this agreement and the confirmation received from the Tour Operator regarding the possibility of providing the consumer with certain travel services.

4. TERMS AND PROCEDURE FOR PROVISION OF SERVICES

4.1. . The Travel Agent must personally perform the actions for which he is authorized by the Tour Operator and may not transfer at his discretion to other persons the rights he has in the interests of the Tour Operator.

4.2 The Tour Operator has the right to entrust commercial mediation in the sale of travel products to other entities, and the Travel Agent has the right to carry out commercial mediation, also for other Tour Operators.

4.3. The tour operator undertakes to provide the Travel Agent, for further acquaintance of tourists with it, with the following information:

4.3.1. on the basic requirements for the execution of the necessary exit / entry documents (passport, permit (visa) for entry / exit to / from the country of temporary stay);

4.3.2. on medical warnings regarding the implementation of a tourist trip, including contraindications due to certain diseases, features of physical condition (physical disabilities) and age of tourists to participate in the trip.

4.4. When a potential client appears for concluding a travel service agreement with the Travel Agent, the latter sends to the Tour Operator's address, by e-mail, an application (according to the form in Annex да 1 to this agreement; hereinafter - the application), in order to receive a response from the Tour Operator provision of certain tourist services to the consumer, with a list of services and other conditions specified in the application. All items of this application must be completed.

4.5. Within one to three working days, the Tour Operator must confirm the possibility of providing the consumer with certain tourist services under the conditions set out in the application or notify the impossibility of providing the tourist product for which the application was received, specified in paragraph 4.4. of this agreement. The application is confirmed by the Tour Operator by e-mail.

4.6. Without receiving confirmation from the Tour Operator on the possibility of providing the consumer with certain travel services on the terms set out by the Travel Agent in the application, drawn up in accordance with paragraph 4.4. of this agreement, the Travel Agent in no case has the right to enter into a contract with the consumer for travel services, and in the case of its conclusion - will be liable to such consumer.

4.7. After concluding the contract for tourist services, the Travel Agent receives from the tourist payment of the cost of tourist services, which is provided under the contract in full and within 3 days transfers it to the current account of the Tour Operator.

4.8. After concluding the contract for tourist services, the Travel Agent, if necessary and in the manner prescribed by section 5 of this agreement, transmits to the Tour Operator tourist documents (or with the consent of the Tour Operator copies), which are necessary for booking travel services and / or for issuance of entry visas to the country of temporary stay.

4.9. After receiving from the Travel Agent 100% of the value of the booked travel product and a complete set of documents specified in the previous paragraph, the Tour Operator draws up and transmits to the Travel Agent or tourist all necessary documents for travel services (travel voucher, foreign passports with visas). visas were provided by the Tour Operator, etc.). The documents are transferred by the Tour Operator to the Travel Agent (or tourist) in the manner prescribed by Section 5 of this agreement, and until the expiration of which the booked trip or its continuation will be impossible.

4.10. After receiving from the Tour Operator the documents necessary to receive tourist services, "Travel Agent" in the shortest possible time passes them to the tourist.

5. RIGHTS AND OBLIGATIONS OF THE PARTIES

5. 1. In accordance with the subject of the Agreement, the Tour Operator undertakes:

5.1.1. Timely inform the Travel Agent about the rules of sale of certain tourist products and their changes.

5.1.2. Accept from the Travel Agent an application for travel services (Appendix № 1 to this Agreement).

5.1.3. Inform the Travel Agent about all requirements, conditions and restrictions imposed on tourists by carriers, consular, customs and other authorities and institutions, as well as provide the Travel Agent with reliable information about the consumer properties of the tour (tours), including information about the stay, travel route , tariffs, prices, features of health insurance, necessary vaccinations, documents and so on.

5.1.4. Inform the Travel Agent, within 1-3 working days from the date of receipt of the application of the prescribed form, about the possibility of providing the tourist services specified in such application and issue an invoice for their payment, and in case of impossibility to organize the tour .

5.1.5. Provide (at the request of the Travel Agent) services for registration and submission to the embassy (consulate) of the country of temporary stay of documents required for tourists to obtain the appropriate entry visas, provided timely provision by the Travel Agent of all necessary and properly executed documents.

5.1.6. Execute the necessary travel documents and travel voucher for the tour realized by the Travel Agent and hand them over to the Travel Agent (or tourist) no later than 24 hours before the start of the tour, or in the Tour Operator's office on the day of departure.

5.2. According to the subject of the Agreement, the Travel Agent undertakes:

5.2.1. Carry out intermediary activities for the sale of tour products of the Tour Operator in accordance with the provisions of this Agreement and the legislation of Ukraine.

5.2.2. Carry out commercial, advertising and other activities aimed at the sale and promotion on the market of tourist products of the Tour Operator on the terms of full financial independence; at its own expense to pay all its costs for the implementation of this activity, taking into account the cost of postal (courier), telephone and other related costs, as well as the cost of advertising the above activities and travel products offered for sale.

5.2.3. Send to the Tour Operator (by e-mail) an application for booking a Travel Product with all the necessary and mandatory data, signed by an authorized person and a round seal of the Travel Agent (according to the form in Annex № 1 to this Agreement) in advance.

5.2.4. It is obligatory, when concluding a contract with a tourist for tourist services, to include in such a contract the provisions (essential conditions), the list of which is given in Art. 20 of the Law of Ukraine "On Tourism".

5.2.5. If it is necessary to issue entry visas for tourists to the countries along the route of the tourist trip, to ensure the transfer to the Tour Operator, not later than 14 (fourteen) calendar days before the tour (unless otherwise stated in the application confirmation), valid foreign passports and other documents required in accordance with the requirements of the legislation of Ukraine and / or countries of temporary stay;

5.2.6. To control the timely payment by tourists of the full cost of the tourist product.

5.2.7. To pay the invoices issued by the Tour Operator in the manner and terms stipulated by this Agreement.

5.2.8. Inform tourists about the conditions of stay, ecological, epidemiological and political situation in the destination country, customs, border, emigration, sanitary and other rules and regulations provided by the Law of Ukraine "On Tourism".

5.2.9. Notify the Tour Operator in writing of changes in the application or its cancellation. Partial changes in the order of the Tour Product can be made no later than 21 days before the start of the tour. In case of changes later than the specified period, the Travel Agent is obliged to pay the penalties provided by this Agreement for cases of refusal of the order (paragraph 7.7. Of the Agreement) and reimburse the actual costs of the Tour Operator to organize the tour.

5.2.10. Ensure that the travel agent's authorized representative receives the issued travel documents and travel voucher in accordance with paragraph 5.1.6. of this Agreement.

5.2.11. Timely issue tourists received from the Tour Operator travel and other documents necessary for the tour, as well as inform tourists in advance about the minimum number of people in the group, in the presence of which a group tour can take place.

5.2.12. Not to use the materials received from the Tour Operator for a purpose not related to this Agreement and not to transfer them to third parties.

5.2.13. Ensure the satisfaction of formal requirements, conditions and restrictions imposed on tourists by foreign travel agencies, carriers, consular, customs and similar institutions, including, but not limited to:

a) explain to tourists the obligation of timely and strict compliance with the requirements of the embassy (consulate) of the country of temporary stay, presented to the latter in the process of issuing entry visas, regardless of how (in writing or by phone) the tourist was notified about such requirements of the embassy (consulate);

b) to warn tourists about possible negative consequences (refusal or delay in granting an entry visa) of non-fulfillment (untimely fulfillment) by tourists of the requirements of the embassy (consulate) of the country of temporary stay, presented to the latter in the process of entry visas;

c) to warn tourists about the need to comply, during the tourist trip, with the visa regime of the country of temporary stay, as well as all conditions of the tourist trip (including the obligation to check into the hotel during the first day booked by the tourist and eviction not earlier than the last booked by the tourist ).

5.3. The Tour Operator has the right to increase the cost of the Tour Product or individual travel services to 5% of its (their) value, or to make changes to the tour program by notifying the Travel Agent no later than 5 (five) calendar days before the trip.

5.4. If it is impossible to accommodate a tourist in a pre-booked hotel, the Tour Operator has the right to accommodate a tourist in another hotel of the same or higher category without additional payment.

5.5. When organizing a group tour, the Tour Operator has the right, no later than 12 days before the start of the tourist trip and return the money paid for it to the Travel Agent, if two weeks before the group tour the Tour Operator formed less than 10 people.

SETTLEMENT PROCEDURE.

6.1 Booking of the Tour Product is considered valid upon receipt by the Travel Agent of the relevant written confirmation from the Tour Operator.

6.2. The cost of the Tour Product is calculated according to the calculation of the Tour Operator or other settlement documents. The currency of the contract is the US dollar. The currency of payment is the US dollar.

6.3. The funds received by the Travel Agent as a result of the sale of the Tour Product of the Tour Operator are transit and the Travel Agent has no right of ownership over them, except for the amount of the agency fee.

6.4. For fulfillment of the terms of this Agreement the Travel Agent receives an agency fee in the amount of ___________________________. Due to the agency fee received under this agreement, the Travel Agent independently pays all its own expenses related to the sale of the Travel Product.

6.5. Payment of the Tour Product value is made by the Travel Agent in non-cash form to the Tour Operator's account according to the invoice issued by the Tour Operator within 3 banking days from the moment of issuing such invoice (invoice). If it is necessary to issue entry visas for tourists, full payment of the cost of the travel product must be made by the Travel Agent before the Tour Operator submits documents to the embassy (consulate) of the country of temporary stay, but not later than one day before the deadline set by the embassy (consulate). presentation.

6.6. In case of late payment of the Tourist Product or late provision by the Travel Agent or Tourist necessary for the issuance of entry visas and / or other documents, the Tour Operator does not guarantee the timely issuance of such entry visas and the possibility of timely departure of tourists abroad, and is not responsible for such a delay.

6.7. Untimely, incomplete, or incorrect payment by the Travel Agent of the issued invoices removes from the Tour Operator any liability related to the fulfillment of obligations under this agreement. In this case, the Tour Operator reserves the right to cancel the confirmation of the Travel Agent's application with deduction (recovery) from the latter in his favor a penalty calculated in accordance with the rules of paragraph 7.6. of this agreement.

6.8. In case of refusal of the Travel Agent or tourist (s) from the tourist product or in case of non-fault of the Travel Agent, tourist (s) or third parties of the tourist trip, including if the reason for this was a delay in the issuance of visas by the embassy of the country of temporary stay for reasons beyond the control of the Tour Operator) The Tour Operator returns to the Travel Agent the cost of the unused part of the tourist product, less the fine withheld in accordance with the rules of paragraph 7.6. of this agreement.

6.9. The Travel Agent and the Tour Operator sign the Agent's Report on the execution of the order for the total amount of the Agency's fee on a monthly basis.

RESPONSIBILITIES OF THE PARTIES.

7.1. The Parties shall be liable under the legislation of Ukraine for non-performance / improper performance of their obligations under this Agreement.

7.2. The tour operator is not responsible for the refusal of the Embassy of a foreign state to issue entry visas to the tourist of the Travel Agent, as well as for any lawful or illegal actions of the state authorities of the host or transit country, including customs and border services. The specific reasons for refusing a visa are determined by the Tourist at the consulate.

7.3. The tour operator is not responsible and does not compensate for losses and the cost of services not provided in case of force majeure (unforeseen, uncontrolled phenomena and events: natural disasters, military events, strikes, decision-making by local authorities, death of officials, etc.)

7.4. The tour operator is not responsible for late delivery and departure of trains, buses, etc., flight delays and related changes in the program of the tourist trip, as well as for the storage of tourist luggage. In these cases, the responsibility to the tourist is borne by air, rail, road, sea and other companies in accordance with international rules and regulations.

7.5. The travel agent is responsible for the correctness of all data specified in the application for the Travel Product, for the accuracy of the information provided to tourists. The travel agent is obliged to provide consumers (tourists) with information about the tour products of the Tour Operator only in accordance with the advertising and information materials of the Tour Operator.

7.6. In case of refusal of the Travel Agent (Tourist) from the booked tour of services or change of the start / end date of the trip for any reasons independent of the Tour Operator (refusal of the embassy to issue a visa or late issuance of a visa by the embassy is automatically considered a refusal of the tour), the following amounts are withheld (charged) in favor of the Tour Operator:

- in case of refusal 30-22 days before the start of the tour - 10% of the cost of hotel accommodation (for individual orders);

- in case of refusal 21-15 days before the start of the tour - 25% of the total cost of the Tour Product;

- in case of refusal 14-8 days before the start of the tour - 50% of the total cost of the Tour Product;

- in case of refusal 7-3 days before the start of the tour - 75% of the total cost of the Tour Product;

- in case of refusal 2-0 days before the start of the tour - 100% of the total cost of the Tour Product;

- non-appearance for boarding the vehicle or the place of the trip - 100% of the total cost of the Tour Product.

The rules of this paragraph apply both in case of refusal of the Travel Agent (Tourist) from the tour, and in case of impossibility for the Tourist to leave the country or enter the country for any reasons beyond the control of the Tour Operator.

7.7. Reimbursement of the cost of transport services (air, rail and bus tickets) is made according to the rules of the carrier.

7.8. If charter tickets have been booked for tourist transportation, in case of cancellation of tourist services less than 15 days before the start of the tour the cost of such tickets is not refundable (unless otherwise agreed with the carrier).

7.9. In case of cancellation of travel services regardless of the start date of the tour, the actual costs of the Tour Operator related to the booking and payment of travel services are not refundable to the Travel Agent (tourist).

7.10. In case of violation by Tourists using Travel Services, the rules of travel, registration or transportation of luggage, property damage to the transport company, violation of hotel rules, non-compliance with the laws of the host country, fines are levied on the guilty person in the amount of conflict. In this case, the travel agent assists in the collection of such fines.

7.11. In case the Travel Agent submits incorrectly executed or false documents, which made it impossible to issue exit documents and / or entry visas, the Travel Agent pays the Tour Operator a penalty in the amount of 100% of the cost of the ordered services.

7.12. In case the Travel Agent defaults on the invoice issued by the Tour Operator, the Travel Agent pays a penalty of 0.5% of the amount due for payment, but not more than double the NBU discount rate of the amount owed for each day of delay.

7.13. For non-fulfillment by the Tour Operator of contractual obligations to serve Tourists, he reimburses the Travel Agent actual, documented and legally justified costs of the latter to compensate Tourists for the difference in quality of services and cost of booked but not provided through the Tour Operator, subject to paragraph 8.1. of this Agreement.

7.14. The Tour Operator is not responsible for reimbursement of the Tourist's money for the paid Tour Product, if the Tourist during the service period at his own discretion or in connection with his interests, did not use all or part of the services provided by the Tour Operator, and does not reimburse the Tourist. in the application tourist services.

7.15. The Tour Operator is not responsible and does not compensate for losses in case of violation by the Tourist of customs rules, border or other legislation that led to the removal of the Tourist from the route, in case of delay of the Tourist to the starting point or early return from the trip.

7.16. In case of claims regarding the quality of a certain type of services in the paid tour, the cost of other individual services used by the Tourist (travel, transfer, insurance, visa, etc.) are not reimbursed.

COMPLAINTS

8.1. In case of complaints from tourists about the quality of service, the Travel Agent must provide the Tour Operator with the following documents: tourist complaint, contract between the Travel Agent and the tourist, tour operator voucher, which specified the terms of the tour, a document or act with hotel or host conditions of the tour, documents confirming the actual costs (losses) incurred by the tourist due to non-provision (improper provision) of tourist services. Complaints and all necessary documents must be received by the Tour Operator no later than 14 days from the end of the tour. All complaints are considered by the Tour Operator only if the Tour Operator has been informed by the Travel Agent or the Tourist about the non-provision or poor quality of the paid service within 12 hours to be able to eliminate the problem.

8.2. The tour operator considers the complaint received from the Travel Agent within 30 days from the date of its receipt.

8.3. Complaints submitted or filed by the Travel Agent in violation of the requirements of paragraph 8.1 of this Agreement by the Tour Operator are not accepted and the Travel Agent is solely responsible for them without the right to make claims to the Tour Operator and without the right to satisfy such claims at the expense of the Tour Operator.

FORCE MAJOR

9.1. In case of force majeure: war, floods, earthquakes, fires, strikes, epidemics, changes in legislation and other phenomena of force majeure, the parties are partially or completely released from their obligations under this Agreement.

9.2. The Party for which it has become impossible to fulfill its obligations due to force majeure, must notify the other Party in writing of the time of occurrence and termination of these circumstances.

9.3. The effect of force majeure must be confirmed by the relevant competent authority (Chamber of Commerce and Industry of Ukraine or its analogue in another country).

DISPUTE RESOLUTION PROCEDURE

10.1. Any disputes or disagreements that may arise out of or in connection with this Agreement shall, as far as possible, be settled through negotiations between the Parties.

10.2. Disputes and differences within the framework of this Agreement, which are not settled by the Parties through negotiations, shall be submitted to the International Commercial Arbitration Court at the Chamber of Commerce and Industry of Ukraine. The rules of procedure of the International Commercial Arbitration Court at the Chamber of Commerce and Industry of Ukraine shall be applied during the consideration of the dispute in the specified court. The law applied during the consideration of the dispute is the substantive law of Ukraine. The language of the proceedings is Ukrainian.

CONFIDENTIALITY

11.1. The terms of this Agreement are confidential.

11.2. The Parties are obliged to maintain confidentiality regarding their relationship under this Agreement, except in cases expressly provided by applicable law.

11.3. The Parties shall take all necessary measures to ensure that their employees, agents, successors do not inform other persons about the details of this Agreement without the prior consent of the parties.

11.4. In case of disclosure of the content of the provisions of this Agreement, the guilty party shall reimburse the damages in the amount established by the court.

AGREEMENT OF COMMUNICATION BETWEEN THE PARTIES

12.1. The parties agreed that they communicate with each other through:

12.1.1. email:

Tour operator - anastasia@lev.tours Travel agent ___________________________________

12.1.2. telephone:

Tour operator: +38050 492 30 00 Travel agent ________________________________

12.1.3. mail correspondence:

Tour operator - 04201, Kyiv, Travel agent ________________________________

street The Kulzhenko family, bldg. 35 _______________________________________

EXPIRY DATE

13.1. This Agreement shall enter into force upon signing and shall be valid for one year. The term of the Agreement may be extended by mutual written consent of the Parties.

13.2. This agreement is terminated by agreement of the Parties, as well as in the case of:

13.2.1. revocation by the Tour Operator of the Travel Agent's powers. In case of revocation of the Travel Agent's powers, the Tour Operator must notify him of the termination of the Agreement at least one month.

13.2.2. occurrence of other circumstances terminating the powers of the Tour Operator or Travel Agent. In case of elimination (termination) of the circumstances that led to the termination of the Travel Agent's powers, these powers may be renewed with the consent of the Parties.

MISCELLANEOUS

14.1. This agreement is made in full understanding by the Parties of the subject of the agreement and it replaces any other agreement on this subject, previously concluded in writing or orally.

14.2. Any changes and additions to this Agreement are valid provided that they are made in writing and signed by authorized representatives of the Parties.

14.3. Legal relations that arise during the conclusion and implementation of this Agreement are governed by current legislation of Ukraine.

14.4. This Agreement is concluded in two copies, one for each of the Parties. Each of the copies has the same legal force.

14.5. The only confirmation of the Travel Agent's authority is this Agreement, which does not require any other confirmation.